Effective Date: 5 July 2026
Version: 10.0
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of healthcare, aesthetic, laser, wellness and diagnostic services by BOOSHTOX LIMITED (“BOOSHTOX”, “the Clinic”, “we”, “our” or “us”).
By booking an appointment, attending a consultation, purchasing a treatment package, or receiving any services from BOOSHTOX LIMITED, you agree to be bound by these Terms.
These Terms should be read together with your Medical History Form, Consent Forms, Privacy Notice and any treatment-specific documentation provided to you before your treatment.
Our aim is to deliver safe, ethical, evidence-based healthcare and aesthetic treatments in accordance with current UK legislation, professional guidance and recognised clinical standards. Patient safety, dignity, confidentiality and informed consent remain our highest priorities.
Our clinicians are appropriately trained, qualified and insured to perform the treatments they provide. Where treatments are carried out by registered healthcare professionals, they practise in accordance with the standards of their respective professional regulators, including the General Medical Council (GMC), Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC), General Dental Council (GDC) or other applicable professional bodies.
Where required by law, prescription-only medicines will only be supplied following an appropriate medical assessment by an authorised independent prescriber.
2. Services We Provide
BOOSHTOX LIMITED provides a range of medical, cosmetic and diagnostic services, including but not limited to:
Medical consultations
Health screening and wellness services
Diagnostic testing and sample collection
Blood testing and laboratory investigations
Anti-wrinkle injections (Botulinum Toxin)
Dermal filler treatments
Skin boosters
Polynucleotide treatments
Vitamin injections and wellness therapies
Fat dissolving injections
Chemical peels
Microneedling
Laser hair removal
Laser tattoo removal
Minor skin surgery
Mole, cyst and skin lesion assessment and removal (where clinically appropriate)
EMSCULPT Neo® body contouring treatments
Prescription-only treatments
Follow-up consultations and clinical reviews
Remote consultations where clinically appropriate
The availability of treatments may change from time to time. BOOSHTOX LIMITED reserves the right to amend, suspend or discontinue any service without prior notice where necessary for clinical, operational or legal reasons.
3. Your Contract With BOOSHTOX LIMITED
3.1 These Terms, together with your completed Medical History Form, Consent Forms and any treatment plan agreed between you and BOOSHTOX LIMITED, form the contract between you and the Clinic.
3.2 Your contract begins when you book an appointment or purchase a treatment or course and continues for the duration of your care with BOOSHTOX LIMITED.
3.3 By attending an appointment or accepting treatment, you confirm that:
you have read these Terms;
you understand the information provided to you;
the medical information you provide is complete and accurate to the best of your knowledge;
you will notify us of any changes to your health, medications or circumstances that may affect your treatment.
3.4 These Terms take precedence over any marketing material, website content, promotional literature or verbal statements made before your treatment unless expressly confirmed by BOOSHTOX LIMITED in writing.
3.5 BOOSHTOX LIMITED reserves the right to update these Terms from time to time. Updated Terms will apply to future bookings and new episodes of care. Existing treatment plans already commenced will continue under the Terms in force when treatment began unless otherwise agreed.
4. Clinical Standards
BOOSHTOX LIMITED is committed to providing high-quality patient care in accordance with recognised professional standards and current UK legislation.
All treatments are carried out only after an appropriate consultation and clinical assessment.
Where appropriate, treatment may be postponed or declined if we believe it is not in your best interests or cannot be carried out safely.
Our clinicians reserve absolute discretion to refuse treatment where they believe:
treatment is medically unsuitable;
expectations are unrealistic;
informed consent cannot be properly obtained;
there are safeguarding concerns;
treatment would not be ethical or clinically appropriate.
Any such decision is made solely in the interests of patient safety.
5. Definitions
Throughout these Terms:
“Care” means all consultations, diagnostic services, laboratory investigations, aesthetic treatments, laser procedures, minor surgical procedures, wellness services, prescriptions, follow-up appointments, reviews and any associated goods or services provided by BOOSHTOX LIMITED.
“Clinic” means BOOSHTOX LIMITED and any premises or locations from which its services are delivered.
“Consultation” means any face-to-face, telephone or video assessment with one of our clinicians.
“Diagnostic Services” includes blood testing, laboratory investigations, sample collection, health screening and related medical services.
“Laser Treatment” means laser hair removal, laser tattoo removal and any other laser or light-based procedure offered by the Clinic.
“Minor Skin Surgery” includes the assessment and removal of appropriate benign skin lesions, skin tags, cysts, lipomas, moles (where clinically appropriate) and similar procedures.
“Treatment Package” means any course of treatments purchased together at a discounted or fixed price.
“Prescription Only Medicine (POM)” means any medicine that may only legally be prescribed by an authorised prescriber under UK law.
“EMSCULPT Neo®” refers to high-intensity electromagnetic muscle stimulation combined with radiofrequency body contouring treatments.
“You” means the patient receiving care, or where applicable, their parent, legal guardian or authorised representative.
“Working Day” means Monday to Friday, excluding public holidays in England and Wales.
6. Patient Eligibility, Consultations and Consent
6.1 Patient Eligibility
BOOSHTOX LIMITED provides healthcare services to adults aged 18 years and over unless a specific service is clinically appropriate for a younger patient and appropriate parental or legal guardian consent has been obtained.
Elective cosmetic treatments will not normally be performed on patients under the age of 18 years.
We reserve the right to request photographic identification or proof of age before providing treatment.
6.2 Medical Questionnaires
Before receiving treatment, you must complete a medical questionnaire and provide accurate information regarding:
Your medical history.
Current and previous illnesses.
Allergies and sensitivities.
Previous cosmetic or medical procedures.
Prescription and non-prescription medications.
Pregnancy or breastfeeding status.
Existing implants or medical devices.
Any other information relevant to your treatment.
You confirm that all information provided is complete and accurate to the best of your knowledge.
You agree to notify BOOSHTOX LIMITED immediately if your medical history changes before or during your course of treatment.
Failure to disclose relevant medical information may increase the risk of complications and may affect our ability to provide safe treatment. BOOSHTOX LIMITED accepts no responsibility for adverse outcomes arising from incomplete, inaccurate or misleading information provided by you.
6.3 Consultations
All treatments begin with an appropriate consultation.
During your consultation we will:
Assess your suitability for treatment.
Discuss your concerns and treatment goals.
Explain available treatment options.
Discuss expected benefits.
Explain material risks and possible complications.
Discuss alternative treatments where appropriate.
Provide an opportunity for you to ask questions.
Some treatments may require more than one consultation before treatment can proceed.
Certain procedures require a mandatory cooling-off period before treatment can be undertaken where required by law, professional guidance or clinical judgement.
6.4 Clinical Suitability
Attendance at a consultation does not guarantee that treatment will be provided.
Treatment recommendations are based upon clinical assessment and professional judgement.
BOOSHTOX LIMITED reserves the absolute right to decline, postpone or discontinue treatment where:
treatment is considered unsafe;
there is a medical contraindication;
there is evidence of infection or illness;
expectations are unrealistic;
consent cannot be properly obtained;
the patient appears to be under the influence of alcohol or recreational drugs;
abusive, threatening or inappropriate behaviour occurs;
further assessment or investigation is required.
Any such decision is made solely in the interests of patient safety.
6.5 Informed Consent
No treatment will be undertaken until appropriate informed consent has been obtained.
Consent will only be accepted where you:
understand the nature of the proposed treatment;
understand the expected benefits;
understand the possible risks and complications;
understand alternative treatment options where appropriate;
have had adequate opportunity to ask questions;
freely choose to proceed without pressure or coercion.
You may withdraw your consent at any time before treatment begins.
Once treatment has commenced, it may not be possible to reverse all or part of the procedure.
6.6 Capacity
Treatment will only be provided where our clinician is satisfied that you have the mental capacity to provide informed consent.
If capacity is in doubt, treatment may be postponed or declined.
6.7 Pregnancy and Breastfeeding
Many aesthetic treatments, laser procedures, prescription medicines and body contouring treatments are not recommended during pregnancy or while breastfeeding.
You must inform us if you:
are pregnant;
think you may be pregnant;
are undergoing fertility treatment;
are breastfeeding.
Treatment may be postponed until it is clinically appropriate to proceed.
6.8 Clinical Photography
Clinical photographs may be taken before, during and after treatment for:
assessment;
treatment planning;
monitoring clinical progress;
inclusion within your confidential medical records.
Clinical photographs will only be used for education, training, publications, marketing or social media where you have provided separate written consent.
You may withdraw marketing consent at any time, although this will not affect material already lawfully published.
6.9 Medical Records
BOOSHTOX LIMITED maintains confidential medical records for all patients.
These records may include:
consultation notes;
treatment records;
consent forms;
photographs;
prescriptions;
correspondence;
laboratory reports;
operative notes;
aftercare records.
Medical records are retained in accordance with applicable legal and regulatory requirements.
6.10 Chaperones
You may request a chaperone for any consultation, examination or treatment.
Where considered clinically appropriate, BOOSHTOX LIMITED may require a chaperone to be present during certain procedures.
6.11 Treatment Outcomes
Medicine and aesthetic practice are not exact sciences.
Although every reasonable effort is made to achieve the desired outcome, no guarantee or warranty can be given regarding:
treatment success;
cosmetic appearance;
degree of improvement;
longevity of results;
number of treatments required.
Individual results vary depending upon numerous factors including age, genetics, lifestyle, medical conditions, skin quality, healing response and adherence to aftercare advice.
Additional treatments may be required to achieve or maintain your desired outcome and will usually incur additional charges unless expressly agreed otherwise in writing.
6.12 Patient Responsibilities
During your care you agree to:
provide honest and accurate information;
follow all pre-treatment instructions;
follow all aftercare advice;
attend review appointments where requested;
notify us promptly of any unexpected side effects or complications;
treat our staff and other patients with courtesy and respect;
comply with these Terms and any treatment-specific instructions provided by BOOSHTOX LIMITED.
Failure to comply with these responsibilities may affect treatment outcomes and may result in further treatment being chargeable.
7. Diagnostic Services
7.1 Scope of Diagnostic Services
BOOSHTOX LIMITED provides a range of diagnostic and health screening services, including but not limited to:
Blood sample collection
- Tissue biopsies (histological analysis)
Urine and other specimen collection where appropriate
Point-of-care testing
Health screening packages
Wellness testing
Laboratory investigations
Diagnostic consultations
Interpretation of results where clinically appropriate
The availability of specific tests may vary from time to time.
7.2 Laboratory Partners
Where laboratory analysis is required, specimens will be processed by accredited third-party laboratories selected by BOOSHTOX LIMITED, including but not limited to The Doctors Laboratory (“TDL”).
By proceeding with diagnostic testing, you consent to your samples and relevant clinical information being securely transferred to our approved laboratory partners for analysis.
BOOSHTOX LIMITED remains responsible for the safe collection, storage and transportation of your samples until they are received by the laboratory.
The laboratory is responsible for analysing the specimen and producing the laboratory report.
7.3 Sample Collection
Our clinicians will take reasonable care when collecting samples.
Although uncommon, sample collection may result in temporary discomfort, bruising, swelling, bleeding, fainting or infection.
Occasionally a sample may be unsuitable for testing because of:
haemolysis;
insufficient volume;
contamination;
labelling errors identified after collection;
transport issues outside our reasonable control;
laboratory quality control requirements.
Where this occurs, you may be asked to provide a further sample.
7.4 Test Requests
The clinician requesting your investigation will determine which tests are clinically appropriate.
BOOSHTOX LIMITED reserves the right not to perform tests that are considered clinically unnecessary, unsafe or inappropriate.
Certain investigations may require referral to your GP or another healthcare provider.
7.5 Preparation for Testing
Some investigations require specific preparation, including:
fasting;
avoiding alcohol;
temporarily stopping certain medications where clinically appropriate;
attending at a particular time of day;
hydration requirements.
You are responsible for following any preparation instructions provided before your appointment.
Failure to do so may affect the accuracy of your results and may require repeat testing, which may incur additional charges.
7.6 Test Results
Results will usually be available within the timeframe advised at your appointment.
However, turnaround times are estimates only and may vary depending on:
laboratory workload;
specialist testing;
quality assurance procedures;
repeat analysis;
public holidays;
courier delays;
circumstances outside our reasonable control.
BOOSHTOX LIMITED cannot guarantee that results will be available by a particular date.
7.7 Interpretation of Results
Laboratory results should always be interpreted within the context of your clinical history, examination and symptoms.
A result outside the reference range does not necessarily indicate disease, and a result within the reference range does not necessarily exclude disease.
Where appropriate, we may recommend:
repeat testing;
further investigations;
referral to your GP;
referral to an NHS or private specialist;
urgent medical assessment.
7.8 Communication of Results
Results will normally be communicated by:
secure email;
telephone;
secure patient portal
face-to-face consultation;
video consultation.
You are responsible for ensuring BOOSHTOX LIMITED holds your current contact details.
Abnormal or clinically significant findings may require additional consultation before results are released.
7.9 Urgent Findings
If a test identifies findings that require urgent medical attention, BOOSHTOX LIMITED will make reasonable efforts to contact you using the contact details you have provided.
Where appropriate, we may advise you to:
attend your GP urgently;
attend an NHS Walk-in Centre;
attend an Emergency Department;
contact NHS 111;
call 999 in the event of a medical emergency.
If we are unable to contact you directly and believe there is an immediate risk to your health, we may share relevant information with another healthcare professional or emergency services where legally permitted and clinically justified.
7.10 Limitations of Diagnostic Testing
No diagnostic investigation is 100% accurate.
Diagnostic tests may occasionally produce:
false positive results;
false negative results;
indeterminate findings;
incidental findings requiring further investigation.
A laboratory report should never be relied upon in isolation without appropriate clinical interpretation.
7.11 Follow-up Care
Unless specifically included within your treatment package, the cost of consultations to discuss results, further investigations, referrals or ongoing treatment is not included within the fee for the original diagnostic test.
Additional appointments may be required and will be charged at BOOSHTOX LIMITED’s prevailing fees.
8. Medical Aesthetic Treatments
8.1 General
BOOSHTOX LIMITED provides a range of non-surgical aesthetic treatments designed to improve appearance, skin quality and facial or body aesthetics.
Treatments may include, but are not limited to:
Botulinum toxin injections
Dermal fillers
Skin boosters
Polynucleotide treatments
Microneedling
Chemical peels
Fat dissolving injections
Vitamin injections
Other injectable and skin rejuvenation procedures offered by the Clinic.
8.2 Suitability
Every patient undergoes an individual medical assessment before treatment.
Treatment recommendations are based on clinical judgement and your individual needs.
Attendance for consultation does not guarantee that treatment will be provided.
8.3 Prescription-Only Medicines
Some treatments involve Prescription Only Medicines (POMs).
Where applicable:
an appropriate medical consultation will be undertaken;
a qualified prescriber will determine whether treatment is clinically appropriate;
prescriptions may be refused where treatment is not considered safe or appropriate.
Payment for a consultation does not guarantee that a prescription will be issued.
8.4 Risks
All medical and cosmetic procedures involve recognised risks.
These may include, but are not limited to:
bruising;
swelling;
redness;
tenderness;
bleeding;
infection;
allergic reaction;
asymmetry;
delayed healing;
dissatisfaction with cosmetic outcome;
vascular occlusion (where applicable);
tissue necrosis (rare);
blindness (extremely rare with certain injectable procedures).
Treatment-specific risks will be discussed during your consultation and documented within your consent form.
8.5 Expected Results
Results vary between individuals.
BOOSHTOX LIMITED cannot guarantee:
a particular cosmetic result;
complete correction;
permanent improvement;
symmetry;
patient satisfaction.
Many treatments require maintenance sessions to preserve results.
8.6 Reviews
Where a complimentary review appointment is offered, it is intended solely to assess your clinical outcome.
A review appointment does not guarantee additional treatment or product.
Any further treatment provided following review will be entirely at the treating clinician’s professional discretion and may incur additional charges.
8.7 Aftercare
You agree to follow all aftercare advice provided following treatment.
Failure to follow aftercare instructions may increase the risk of complications and may affect your eligibility for complimentary review treatment where offered.
Should complications arise, you should contact BOOSHTOX LIMITED as soon as reasonably possible so that appropriate advice and care can be provided.
9. Laser Hair Removal and Laser Tattoo Removal
9.1 General
BOOSHTOX LIMITED provides medical-grade laser treatments for hair reduction and tattoo removal using clinically approved equipment operated by appropriately trained practitioners.
Laser treatments are medical procedures and, although generally safe, they carry recognised risks and limitations. All treatments are subject to a consultation and clinical assessment before treatment commences.
9.2 Consultation and Assessment
Before commencing laser treatment you will undergo a consultation to assess your suitability.
This assessment may include:
Medical history.
Current medications.
Skin type assessment.
Hair or tattoo assessment.
Previous laser treatments.
History of abnormal scarring or keloid formation.
Sun exposure and tanning history.
Pregnancy or breastfeeding status.
Contraindications to treatment.
Treatment will only proceed where BOOSHTOX LIMITED considers it clinically appropriate and safe.
9.3 Patch Testing
Where clinically indicated, a patch test must be performed before laser treatment.
Patch testing helps assess your skin’s response to laser energy but does not eliminate all risks associated with treatment.
If a patch test is required, treatment may be postponed until the appropriate observation period has elapsed.
A patch test may still be required even if the treatment has been received previously but at a different clinic or on a different device.
BOOSHTOX LIMITED reserves the right to refuse treatment if a required patch test has not been completed.
9.4 Contraindications
Laser treatment may not be suitable if you:
are pregnant or breastfeeding;
have an active skin infection;
have recently used photosensitising medication;
have recently used isotretinoin or other medications affecting skin healing;
have a history of epilepsy triggered by flashing lights;
have certain autoimmune or connective tissue disorders;
have suspicious skin lesions requiring medical assessment;
have excessive recent sun exposure or artificial tanning;
have any condition which, in our clinical opinion, makes treatment unsafe.
Our clinicians reserve the right to postpone or refuse treatment where necessary for patient safety.
9.5 Patient Responsibilities
Before every laser appointment you agree to:
provide accurate medical information;
inform us of any changes to your health;
disclose any new medications;
avoid sunbeds and excessive sun exposure as instructed;
avoid fake tanning products before treatment;
shave the treatment area, at least 12 hours prior, where instructed (for laser hair removal);
attend with clean skin free from make-up, creams, deodorants or perfumes where applicable.
Failure to follow pre-treatment advice may result in treatment being postponed and cancellation charges may apply.
9.6 Expected Results
Laser Hair Removal
Laser hair removal provides long-term hair reduction, not permanent hair removal.
Results vary considerably between individuals depending upon:
skin type;
hair colour;
hair thickness;
hormonal influences;
medical conditions;
medications;
genetics.
Multiple sessions are required, and maintenance treatments are commonly needed to sustain results.
Complete removal of all hair cannot be guaranteed.
Laser Tattoo Removal
Laser tattoo removal aims to progressively fade tattoos.
The number of treatments required depends upon numerous factors including:
tattoo colour;
ink composition;
tattoo age;
tattoo depth;
body location;
skin type;
immune response.
Complete tattoo removal cannot be guaranteed.
Some pigment, ghosting, textural changes or scarring may remain following treatment.
9.7 Risks and Complications
Potential risks include, but are not limited to:
redness;
swelling;
discomfort;
blistering;
crusting;
temporary pigment changes;
permanent pigment changes (rare);
burns;
infection;
scarring;
allergic reaction;
incomplete clearance;
paradoxical hair stimulation (rare);
recurrence of hair growth.
Most side effects are temporary; however, permanent complications, although uncommon, can occur.
Treatment-specific risks will be discussed during your consultation.
9.8 Aftercare
You agree to follow all aftercare advice provided by BOOSHTOX LIMITED.
This may include:
avoiding excessive heat;
avoiding sun exposure;
applying SPF as instructed;
avoiding swimming, saunas and hot tubs for the advised period;
avoiding picking or scratching treated areas;
using recommended skincare products only.
Failure to follow aftercare instructions may increase the risk of complications and affect treatment outcomes.
9.9 Missed Sessions and Treatment COURSES
Laser treatment courses are designed around recommended treatment intervals.
Repeated delays or missed appointments may reduce treatment effectiveness.
Unless otherwise agreed in writing, prepaid treatment packages are non-transferable and all sessions must be completed within six months from purchase..
Unused sessions after the expiry date shall be forfeited.
10. Minor Skin Surgery
10.1 Scope of Services
BOOSHTOX LIMITED provides selected minor skin surgery procedures where clinically appropriate.
Procedures may include:
skin tag removal;
benign mole removal;
seborrhoeic keratosis removal;
cyst removal;
lipoma removal;
other minor skin lesion procedures considered appropriate by the treating clinician.
Some lesions may require referral to your GP, a hospital-based dermatologist or plastic surgeon instead of treatment at the Clinic.
10.2 Clinical Assessment
Not every skin lesion is suitable for removal within the Clinic.
Where there is any concern regarding possible skin cancer or another serious condition, treatment may be declined and referral recommended.
Removal of a lesion does not replace ongoing skin surveillance or dermatological assessment where clinically indicated.
10.3 Histology
Where clinically appropriate, tissue specimens may be submitted for histopathological examination by an accredited laboratory.
Histology fees will be charged separately to the procedure undertaken unless otherwise stated in writing at the time of consultation.
Where histology is recommended and declined by you, BOOSHTOX LIMITED accepts no responsibility for conditions that may subsequently be diagnosed.
10.4 Risks
Minor skin surgery carries recognised risks including:
bleeding;
bruising;
infection;
pain;
delayed wound healing;
wound breakdown;
scarring;
recurrence of the lesion;
altered sensation;
need for further treatment.
Although every effort is made to minimise scarring, scars are an inevitable consequence of any skin surgery.
10.5 Wound Care
You agree to follow all wound care advice provided following your procedure.
You must contact BOOSHTOX LIMITED promptly if you develop:
increasing redness;
excessive pain;
discharge;
bleeding;
fever;
wound separation;
any other unexpected symptoms.
Additional appointments may be required to monitor healing or remove sutures where applicable.
11. EMSCULPT Neo®
11.1 General
BOOSHTOX LIMITED provides EMSCULPT Neo® treatments for non-invasive body contouring, muscle strengthening and fat reduction.
EMSCULPT Neo® combines High-Intensity Focused Electromagnetic (HIFEM®) technology with radiofrequency (RF) energy to stimulate muscle contractions while heating adipose tissue.
Although clinical studies demonstrate beneficial outcomes in appropriately selected patients, individual results vary and cannot be guaranteed.
11.2 Suitability
All patients must undergo a consultation before treatment.
Treatment suitability will be determined by your clinician following assessment of your medical history and treatment goals.
Treatment may be declined where it is not clinically appropriate or safe.
11.3 Contraindications
EMSCULPT Neo® may not be suitable for individuals who:
are pregnant or planning pregnancy;
are breastfeeding where clinically advised against;
have a pacemaker or implanted defibrillator;
have implanted neurostimulators;
have significant metal implants near the treatment area;
have implanted electronic medical devices;
have active cancer within the treatment area;
have an untreated hernia in the treatment area;
have epilepsy that may be triggered by electromagnetic energy;
have significant cardiac disease;
have any medical condition which, in the opinion of the treating clinician, makes treatment unsuitable.
You must disclose all implanted medical devices before treatment.
11.4 Treatment Expectations
EMSCULPT Neo® is intended to improve muscle tone and reduce fat in appropriately selected patients.
Results depend upon numerous factors including:
lifestyle;
diet;
exercise;
age;
genetics;
hormonal influences;
body composition;
adherence to recommended treatment schedules.
Most patients require a course of treatments and periodic maintenance sessions.
BOOSHTOX LIMITED does not guarantee:
a specific amount of fat reduction;
muscle gain;
weight loss;
clothing size reduction;
permanent results.
11.5 Risks
Potential side effects include:
temporary muscle soreness;
redness;
warmth;
tenderness;
muscle fatigue;
temporary cramping.
Serious complications are uncommon but may occur.
Any unexpected symptoms should be reported to BOOSHTOX LIMITED promptly.
12. Fees, Payments and Deposits
12.1 Fees
Our pricelists are available on our website or upon request.
Prices may change without prior notice but any confirmed booking will be charged at the price agreed at the time of booking unless additional treatment is requested.
12.2 Deposits
A reservation fee of £50 per person is required to secure each booking with us. If you attend your agreed appointment but do not proceed to treatment, this is still refundable (except for certain services including: Skincare Consultations, Minor Surgery Consultations.
For eligible services, when you proceed to treatment, your £50 deposit will be refunded and used towards your treatment balance or preferably can be used to secure your two week review appointment (where applicable). In the latter case, upon attending your review appointment, it shall be the clients responsibility to request return of the deposit. It shall not be refundable upon any later occasion.
If you do not attend your appointment or notify of your inability to attend, no less than 48 hours before your planned appointment, the deposit shall become non-refundable. There are NO exceptions to this policy (including but not limited to illness, family issues, weather or transport issues). Coronavirus related cancellations and late changes are NOT exceptions to this policy.
Where your appointment is postponed to a later date, the paid deposit may be used to secure the next appointment. This transfer is only allowable once. After this, the deposit shall be non-reclaimable and non-transferable to a later appointment.
Any product refunds issued by us must be collected in person as a signature is required.
Neither prescription-only medicines or skincare product purchases are refundable.
12.3 Payment
Payment is due immediately following your appointment unless otherwise agreed in writing.
Accepted payment methods include:
debit cards;
credit cards;
bank transfer;
other payment methods approved by BOOSHTOX LIMITED.
Treatment courses must be paid in full by the time of the first treatment in order to benefit for any preferential pricing.
12.4 Outstanding Balances
BOOSHTOX LIMITED reserves the right to suspend future appointments where monies remain outstanding.
Interest and reasonable recovery costs may be charged on overdue invoices where permitted by law.
13. Appointment Changes, Cancellations and No-Shows
13.1 Patient Cancellations
If you are unable to attend, please provide at least 48 hours’ notice wherever possible.
Appointments cancelled with less than 48 hours’ notice shall incur a cancellation charge.
13.2 Failure to Attend
Patients who fail to attend an appointment without notice (“No Show”) may:
lose their booking deposit;
be charged a missed appointment fee;
lose that treatment session if attending under a prepaid course of treatment;
be required to pay in advance for future appointments.
Repeated missed appointments may result in BOOSHTOX LIMITED declining future bookings.
13.3 Clinic Cancellations
Occasionally appointments may need to be rearranged due to illness, equipment failure, emergencies or circumstances outside our reasonable control.
Where this occurs we will make reasonable efforts to provide an alternative appointment at the earliest available opportunity.
14. Refund Policy
Fees paid for consultations are non-refundable once the consultation has taken place.
Once treatment has commenced, refunds will not normally be provided for:
dissatisfaction with aesthetic outcomes;
failure to achieve expected cosmetic results;
changes in personal circumstances;
failure to follow aftercare advice;
discontinued treatment by patient choice.
- any remaining treatment sessions unused by six months from purchase
Where prepaid treatment packages are cancelled before completion, any refund will normally be calculated after deducting the full standard price of treatments already received together with any applicable administrative charges.
Nothing within these Terms affects your statutory rights under consumer protection legislation.
15. Complaints
BOOSHTOX LIMITED is committed to delivering high-quality patient care.
If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns as soon as possible.
Formal complaints should preferably be submitted in writing.
Every complaint will be acknowledged, investigated fairly and responded to within a reasonable timeframe.
Where appropriate, we will explain our findings and any action taken.
Making a complaint will not affect your ongoing care.
16. Liability
BOOSHTOX LIMITED will exercise reasonable skill and care in providing all services.
Nothing within these Terms excludes or limits liability for:
death or personal injury arising from negligence;
fraud or fraudulent misrepresentation;
any liability that cannot lawfully be excluded under the laws of England and Wales.
Subject to the above, BOOSHTOX LIMITED shall not be liable for:
outcomes beyond recognised clinical control;
complications arising from inaccurate medical information supplied by the patient;
failure to follow clinical advice or aftercare instructions;
complications resulting from treatment obtained elsewhere.
Where independent practitioners provide services from the Clinic, they remain responsible for their own clinical practice and professional indemnity arrangements unless otherwise stated.
17. Privacy and Confidentiality
BOOSHTOX LIMITED processes personal information in accordance with UK GDPR, the Data Protection Act 2018 and applicable healthcare confidentiality requirements.
Your information will only be shared where:
you have consented;
it is necessary for your treatment;
it is required by law;
there is an overriding public interest or safeguarding obligation.
Please refer to our Privacy Policy for full details of how your information is collected, stored, processed and shared.
18. General Terms
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by BOOSHTOX LIMITED to enforce any provision shall not constitute a waiver of that provision.
These Terms may be amended from time to time. Updated Terms will apply to future bookings and episodes of care.
BOOSHTOX LIMITED shall not be responsible for delays or failure to perform its obligations where caused by events beyond its reasonable control, including severe weather, power failure, equipment malfunction, industrial action, pandemic, governmental restrictions or other force majeure events.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Patient Declaration
By signing the Medical History Form, Treatment Consent Form, or by proceeding with treatment, you confirm that:
You have read and understood these Terms and Conditions.
The information you have provided is accurate and complete to the best of your knowledge.
You understand the benefits, risks and limitations of your proposed treatment.
You have had the opportunity to ask questions.
You consent to BOOSHTOX LIMITED providing treatment where clinically appropriate.
You agree to comply with all pre-treatment and aftercare instructions.
You agree to these Terms and Conditions.