All of our treatments are performed by fully trained staff.
Our team is here to help provide you with all the necessary information and medical advice you may need to make an informed decision about your treatment or procedure.
For all new clients you are encouraged to take information only at the initial consultation. Only upon the client’s insistence and if we are satisfied that all options have been adequately considered shall we agree to same day treatment.
A reservation fee of £50 per person is required to secure each booking with us. If you attend your agreed appointment but do not proceed to treatment, this is still refundable.
When you proceed to treatment, your £50 deposit will be refunded and used towards your treatment balance or preferably can be used to secure your two week review appointment (where applicable). In the latter case, upon attending your review appointment, it shall be the clients responsibility to request return of the deposit. It shall not be refundable upon any later occasion.
If you do not attend your appointment or notify of your inability to attend, no less than 24 hours before your planned appointment, the deposit shall become non-refundable. There are NO exceptions to this policy (such as illness, family or transport issues etc). Coronavirus related cancellations and late changes are NOT exceptions to this policy.
Where your appointment is postponed to a later date, the paid deposit may be used to secure the next appointment. This transfer is only allowable once. After this, the deposit shall be non-reclaimable and non-transferable to a later appointment.
Any product refunds issued by us must be collected in person as a signature is required.
No skincare product purchases are refundable.
Cancellations and Late Arrivals
Cancellations can be made by phone, email or in person at least 24 hours prior to your scheduled appointment. We would be grateful if you could be sure to do so, as soon as you know, to avoid any confusion and to help us maintain our level of service to all of our patients.
We reserve the right to refuse to consult with or treat any client arriving 15 or more minutes later than their agreed appointment time. We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment. If you fail to cancel your appointment within 24 hrs of your appointment then a note will be made on your record notifying us to take full payment at the time the next appointment is made; this will also be implemented if you are later than 15 minutes for an appointment more than once. We very much hope none of the above need concern you and we can keep your appointment arrangements as seamless as possible.
Agreeing to Terms
How Do We Collect Information From You?
What Personal Information Do We Collect?
Personal information we collect about you may include the following for us to provide products and services: general identification and contact information of you: your name; address; email; ip address; telephone details; gender; date and place of birth; physical attributes including photos, your location. Other sensitive information: patient/client details such as from prescription records, possible criminal/non-compliance records, and other records from regulatory authorities and associations. Documents and details to verify your identity: I.D documents, utility bills, agency searches. Marketing preferences: enter a contest or prize draw or other sales promotion, or respond to a voluntary customer satisfaction survey. Statistical information: aggregate statistical information about site visitors and users for internal use and for other lawful purposes. Where we provide such information, we will provide this in an anonymous format and not include any personal information unless for legitimate interest reasons.
Information from apps: submit comments to the site, participate in message boards, blogs, send us emails or any other user generated content facility. Publicly available information (or information you submit to us) in relation to professional history: educational background; employment history; skills and experience; professional licenses and affiliations; educational and professional qualifications. Your professional details you may send to us: for example: qualifications details, training certificates, insurance cover, affiliations to associations.
What Legal Basis Do We Rely On To Process Your Personal Information?
Consent on some occasions, BooshTOX ltd processes your data with your consent as part of becoming a customer with us or by explicit request by yourself (opt in). You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn. The processing is necessary to fulfil a contract BooshTOX ltd may process your data when we need to do this to fulfil a contract with you, such as offering you with products and services as part of providing safe medical treatment, visiting our website or registering with us as a customer.
BooshTOX ltd also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights as per gdpr rules. Our legitimate interests include: ensuring the security and integrity of our services and in ensuring that our websites and apps operate effectively; offering and supplying goods and services to our customers; protecting customers, employees and other individuals and maintaining their safety, health and welfare; promoting, marketing and advertising our products and services; sending promotional communications which are relevant and tailored to individual customers; understanding our customers’ behaviour, activities, preferences, and needs; improving existing products and services and developing new products and services; handling customer contacts, queries, complaints or disputes; and fulfilling our duties to our customers, colleagues, shareholders and other stakeholders. The processing is necessary because of a legal obligation that applies BooshTOX ltd may process your data to comply with our legal and regulatory obligations eg preventing, investigating and detecting crime, fraud including working with law enforcement agencies, suppliers/manufacturer’s, I.D check agencies and so on.
Who Do We Share Your Personal Information With?
Consultants, Contractors, Self-Employed Workers.
In the course of our business to help provide the products and services we offer, BooshTOX ltd may make personal information available to third parties such as locum doctors and nurses, self-employed workers and other intermediaries and agents and other business partners.
Our Service Providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; it systems, support and hosting service providers; finance and payment processors including Worldpay and GoCardless; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers (some based outside of the eea) and similar third-party vendors and outsourced service providers such as royal mail, dpd, etc that assist us in carrying out business activities. Governmental authorities and third parties BooshTOX ltd may share your personal information with governmental or other public authorities (including, but not limited to, regulatory authorities, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.
Other Third Parties
Occasionally, we may share your personal information with other third parties (please refer to information charter for further details). We will always do this under contract and within UK law including the Data Protection Act and GDPR.
How We Use Personal Information?
We use personal information to do some or all of the following: communicate with you as part of our business; send you important information regarding changes to our policies, other terms and conditions, our websites and apps and other administrative information; provide improved quality, training and security and manage other commercial risks; carry out market research and analysis, including satisfaction surveys; provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you can express to us. Please be aware you can always change these preferences. Allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your personal information, so we suggest that you read these carefully; facilitate social media sharing functionality; manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; it systems; data and website hosting; business continuity; and records, document and print management; resolve complaints, and handle requests for data access or correction; comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities). Establish and defend legal rights; protect our operations or those of any of our group companies or insurance business partners, our rights, privacy, safety or property, and/or that of our group companies, you or others; and pursue available remedies or limit our damages.
International Transfers Of Personal Information
How Can You Manage Or Delete Personal Information?
When you access our website online (without login), we store some information about you. This is anonymous and used for statistical purposes. When you create an account and log-in to your ‘my account’ area, it is protected by your password and may only be accessed by you. You can de-activate your account at any time, by contacting us. For customers who do not have website access such as wholesale customers, you can contact us on managing the information we hold for you. You may also request for our retention policy for further details.
BooshTOX ltd is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold. Our security measures include: – secure I.T systems in place for our website, app, and other services such as encryption, strong password protections, firewalls, vpn tunnels, and so on. Review our information collection, storage and processing practices, including physical security measures as part of the pharmacy information governance rules; restrict access to personal access to personal information to BooshTOX ltd employees, contractors and agents who need to know that information in order to process it for us and who are subject to contractual confidentiality and processing obligations. They may be disciplined/contract terminated/legal prosecution if they fail to meet these obligations; and internal policies setting out our data security approach and training for employees.
Marketing and Advertising
Direct Advertising And Communicating With Our Customers:
We regularly use emails to communication with our customers with it being a fast form of updating on news and changes. We from time to time use sms when there is a significant piece of news which may benefit you. We do not use hard copy materials to communicate with our customers on a regular basis due to costs and delays in this form of communication but it can be helpful when a customer’s email settings may block our e-shots. Therefore we use all forms of digital and non-digital communications to reach out to our customers where practically possible however we do encourage out customers to also check our website for the latest information. E-newsletters, sms, social media, online messaging, hard copy leaflets, etc BooshTOX ltd uses various digital and non-digital forms of direct advertising such as e-newsletters, sms, social media, online messaging, hard copy leaflets, etc for advertising. You may opt out of any advertising of BooshTOX’s products and services however please be aware this may impact on the effectiveness of how we manage your customer account with us, for example we may promote a new app service to help improve efficiency of handling your customer account or a special discount on a particular product you have purchased in the past but if you have opted out of direct advertising then we would not be able to keep you informed of the products and services you may benefit from.
You have the following rights: the right to ask what personal data that we hold about you at any time, subject to a fee specified by law. The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us.
Children and Minors
BooshTOX’s services are not directed towards individuals under the age of eighteen (18). No person under the age of 18 is permitted to access our website due to the nature of some of products we hold such as injectables. If you are under the age of 18, please do not use our website or services.
Third Party Privacy Practices
Please note that we are not responsible for the data processing of any personal information you disclose to other organisations through our social media pages. Any third parties who have received personal information from BooshTOX ltd have confirmed to adhere to the Data Protection Act / GDPR including any companies outside of the EEA.
BooshTOX ltd receiving personal data via 3rd or 4th parties
Additional parties collecting, providing and processing personal data are jointly responsible for the data subject on handling, storing, transferring the personal data of patient/client/practitioner/colleague to BooshTOX ltd. Therefore, it is extremely important that you, your colleagues who work with you including practitioners/prescribers) who are exposed to any personal details must adhere to Data Protection Rules including the GDPR
Associated & other policies:
-Infection control policy: Available on request
-Complaints policy: Available on request
Who to contact about your personal information if you have any questions about this policy or our use of the data we hold you can email: drboosh [at] gmail . Com or write to: BooshTOX ltd, Unit 3 Sidestrand, Pendeford Place, Pendeford Business Park, Wolverhampton WV9 5HD
The data controller responsible for your information is BooshTOX ltd
Agreeing to terms
Website Terms & Conditions
These terms and conditions govern your use of our website BooshTOX.com (“we”, “us”, “our” or “website”); by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
Licence To Use Website
Unless otherwise stated, we, or our licensors, own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. Without written consent you must not: republish material from this website (including republication on another website); sell, rent or sub-license material from the website; show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; edit or otherwise modify any material on the website; or redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter). Acceptable use you must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. Limited warranties we do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations And Exclusions Of Liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. Indemnity you hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions. Breaches of these terms & conditions without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your ip address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Variation we may revise these terms and conditions from time-to-time.
Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
Law And Jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
Orders will be delivered using the service as detailed at the time of ordering. Usual available options include next day delivery and economical options including but not limited to Hermes, usually providing your item(s) within 7 working days. Booshtox has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order. The Customer must request any other delivery method at the time of order. No shipping options shall be provided for virtual or downloadable product with the exception of gift vouchers.
For physical products purchased directly from BooshTOX, we will accept returns within 14 days of delivery and will process any refund / replacement orders within 7 days of receipt of the returned item. All returned items should be sent via recorded delivery and you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
BooshTOX advises that for your own protection, you should retain proof of postage in the event that goods are damaged or lost in transit. BooshTOX requests that goods should be returned in their original sealed packaging (where possible), with labels intact. Goods should be unused and in re-saleable condition, however we do understand that this is not always possible, so if an item has been opened and used but it is not suitable then please do email us via the contact form and we will be happy to assist you with further information regarding exchanging the item or issuing a refund.
BooshTOX Loyalty Card
Upon collection of 4 treatment stamps, clients may be eligible for a single half price treatment..
The maximum value of the discount to be applied may not exceed 50% of the maximum treatment spend on any the preceding treatment visits recorded on the loyalty card.
ie. 0.5 x Value of maximum previous spend recorded upon the card or 0.5 x Value of the treatment on the redemption date, whichever is the LOWER.
This offer is subject to fair and reasonable use and may be withdrawn at any time without further justification. Loyalty cards have no surrender value or cash equivalent without treatment.
Discount is only applicable to treatment received on the day of payment (not accepted for future treatment or courses)
Loyalty card offer must be redeemed at each 5th sequential treatment and will be deemed invalid if presented at a later date.
Full loyalty cards shall become invalid 12 months from completion if they are not reedemed.
Our offers exclude all homecare products such washes, serums, gels, creams and lotions for example.
Our offers are subject to a minimum spend and applicable only to new clients (not previously treated by us), except where expressly stated otherwise.
£20 or £25 OFF DISCOUNT CODES – A minimum spend of £250 (before discount) applies.
£50 OFF DISCOUNT CODES – A minimum spend of £500 (before discount) applies.
Offers are not valid in conjunction with any other offers including but not limited to the BooshTOX loyalty card scheme.
No cash alternative is available in the event that qualifying treatment is not ultimately received.
One redemption of offer only per client. Any offers may be amended or withdrawn at any time without prior notice.
Friends & Couples offer: this offer consists of 10% off each client’s treatment bill where the minimum spend per person is £200. Both clients must attend on the same day for this offer to be valid. Not valid in conjunction with any other offers including but not limited to the BooshTOX loyalty card scheme. No cash alternative is available in the event that qualifying treatment is not ultimately received. One redemption of offer only per client. This and any other offers may be amended or withdrawn at any time without prior notice.
Last updated: 21.1.22